Privacy, in plain English.

No account. No email list. We deliberately don't collect your name, address, or account number.

The short version

We read your bill for rates, usage, and location. We never ask for your name, account number, or email address. No account, no mailing list, no spam. We do not sell your data to anyone.

✓What we read

  • Energy retailerto compare
  • Fuel typeelec or gas
  • Usage (kWh / MJ)cost calc
  • Tariff ratescost calc
  • Daily supply chargecost calc
  • Billing periodannualise
  • State + zonematch plans

✕What we don't

  • Your namenot needed
  • Your addressnot needed
  • Your account numbernot needed
  • Your emailunless you ask us to send results
  • Your phonenot needed
  • The original filenever stored

What we collect and why

When you upload a bill, we extract only the fields needed to run a comparison. We deliberately skip identifying details. We store the extracted data (not the original file) alongside a quality score so we can improve extraction accuracy. The data cannot be linked back to you.

If you choose to email yourself your results, we collect your email address solely to send that one email. It is not stored, added to a list, or shared. If you use the contact form, we collect your name, email, and message to respond, we do not use these for marketing.

✓

File processed in memory.extracted, then dropped, never written to disk

✓

No PII extraction.name, address, account number deliberately skipped

✓

No marketing list.we don't have one, no email database to leak

Third-party services

We use a small number of third-party services to operate BillSense:

Anthropic reads your bill file to extract the comparison data. Anthropic processes the file under their privacy terms and does not retain it for training under their API usage policy.

Supabase stores extracted bill data and comparison results. Data is held on infrastructure in Australia and the United States.

Google Analytics collects anonymised usage data (pages visited, session duration, approximate location). No bill content is shared with Google.

Resend sends transactional emails (results and contact replies) on our behalf.

Plan comparison data is fetched live from the government's public energy plan registry and is not stored by us.

Referrals

If you click through to an energy retailer, we record which retailer and plan you clicked on and your estimated saving. We do not pass any personal information to retailers. If a retailer has agreed to pay us a referral fee, we may receive a payment. This does not affect ranking, we always sort by your estimated saving, highest first.

Data retention

Extracted bill data is retained while it's useful for improving our service. You can request deletion at any time by contacting us with enough detail to identify your record (retailer, state, approximate upload date). We will delete it promptly.

Step 1 · 0s
File hits server
Held in memory only
Step 2 · ~10s
Fields extracted
Rates, usage, zone
Step 3 · ~12s
File dropped
Never written to disk
After
Result delivered
Anonymised analytics only

Your rights

You may request access to, correction of, or deletion of any personal information we hold about you. Because we don't collect your name or account details on a standard upload, identifying a specific record may need a few details from you. Contact us and we'll help.